
JAA is here to support you through the Tax Administration Jamaica’s (TAJ) shift to fully electronic motor vehicle certificates (eMVRCs), effective Monday, July 21, 2025.
To keep your documents current and the process to renew, or obtain them stress-free, please note:
- eMVRCs Only: Physical certificates and decals will be discontinued; all renewals are issued digitally via the TAJ Portal.
- Email Required: You must provide a valid email address to receive your eMVRCs
How JAA Will Support You
Navigating the new eMVRC renewal process may feel daunting— especially if you’re not familiar with the TAJ portal. To remove the stress, we will handle every step for you. Our dedicated Member Concierge team will:
- Upload Your Documents You can send documents via WhatsApp to 876-522-1522 or by email to memberservices@calljaa.com. We can also collect physical documents from your home or office and submit them directly to the TAJ.
- Facilitate Payment Choose the payment option that works best for you:
- Bank Transfer: Send funds directly to JAA account and notify us once it’s done.
- Secure Online Portal: Pay instantly and safely through our online payment portal on JAA website.
- In-Person: Visit any JAA office to pay by cash, card or bank draft.
- Courier Collection: We’ll send a JAA representative to collect payment (cash or card) right at your door.
- Handle Fitness Renewals Through Our Valet Service
- Door-to-door pickup: We’ll collect your vehicle and fitness documents from your location.
- Depot drop-off: We bring your vehicle to the examination depot for assessment.
- In-house processing: We handle the upload and renewal processing on your behalf.
- Safe return: Once your renewal is confirmed, we’ll return your vehicle—and all original documents—to you.
Once the renewal process is completed and your email address is verified, your eMVRC will be delivered straight to your inbox—no extra steps required.
- For assistance or to arrange any of these services, please contact us at: o Email: memberservices@calljaa.com
- Phone: 888-CALLJAA
- WhatsApp: 876-522-1522 or 876-878-2886 (24-hour support