JAA Membership · Renewal on hold
Your renewal didn’t go through. Here’s how to reactivate your membership.
A problem with our online renewal system stopped your membership renewal from being charged. It’s fixed now, and it wasn’t caused by you or your card. To reactivate, pay your renewal online in about 2 minutes, or visit our office and pay in person.
Two ways to renew
- 1Online, any time. About 2 minutes with a Visa or Mastercard, and auto-renewal is switched back on. See how
- 2In person. 7 Central Avenue, Swallowfield, Kingston 5. Mon – Fri, 8:30 a.m. – 5:00 p.m.
What does “on hold” mean?
Your renewal payment wasn’t collected, so your membership is paused. Paying the renewal reactivates it straight away.
How much will I pay?
Your normal renewal fee, shown on your pending renewal before you pay. There are no late fees.
Will it renew automatically after this?
If you pay online, yes: your card is saved for future renewals. If you pay in person, you can add your card online at any time to switch auto-renewal back on.
Option 1 · Pay online
Reactivate online in 3 steps
Log in to your account
Go to calljaa.com and click the account icon at the top right. Log in with your email and password.
Forgot your password? Click Lost your password? on the login screen to reset it.
Tap to enlarge
Find your renewal and click Pay
In your account menu, click My Subscription and open your membership. Its status will show On hold. Click Pay.
No Pay button? Open Orders in the account menu and click Pay next to the renewal marked Pending payment.
Enter your card and pay
Check the amount, then enter the card holder name, card number, expiry and card code. If you see Save this card for faster checkout, tick it. Click the button to pay.
When the payment goes through, your membership status changes to Active.
You’re reactivated
Your membership shows Active again and your next renewal will be charged automatically to the card you just used.
Option 2 · Pay in person
Prefer to pay at our office?
You’re welcome to visit us at 7 Central Avenue, Swallowfield, Kingston 5, Monday to Friday, 8:30 a.m. to 5:00 p.m. Let our team know you’re renewing a membership that’s on hold.
Questions
Why is my membership on hold?
A problem with our online renewal system meant your renewal couldn’t be charged. It has been fixed. Nothing was wrong with your account or your card.
I don’t see a Pay button.
Open Orders in your account menu and look for the renewal marked Pending payment. If you still can’t find it, contact Member Services and we’ll help.
Will I be charged twice?
No. You pay one renewal. If you think you’ve been charged twice, contact Member Services and we’ll sort it out.
My card was declined.
Check the details, try another Visa or Mastercard, or ask your bank to allow online payments to JAA. Your renewal stays open for you to try again.
Do I have to pay online?
No. Paying online is the quickest way and switches auto-renewal back on, but you’re welcome to pay at our office at 7 Central Avenue, Swallowfield, Kingston 5, Monday to Friday, 8:30 a.m. to 5:00 p.m.
Is this request genuine?
Yes. Only enter card details on www.calljaa.com after logging in. JAA will never ask for your card number by phone, text or email.
Member Services
Office hours
Mon – Fri, 8:30 a.m. – 5:00 p.m.
7 Central Avenue, Swallowfield, Kingston 5
