JAA Membership · Auto-renewal

Re-add your card to keep your membership renewing automatically

We’ve fixed our auto-renewal system. To keep auto-pay working, please add your card again before your next renewal date. It takes about 2 minutes.

Update my card See the steps

What you need

  • 1Your calljaa.com email and password
  • 2A Visa or Mastercard
  • 3About 2 minutes

Why am I being asked?

We upgraded the system that charges renewals. Cards saved before the fix can no longer be charged automatically, so we need a fresh card on file.

When should I do it?

Before your next renewal date. You’ll see it as Next payment date on your subscription page.

Will I be charged now?

No. Updating your card doesn’t charge your membership fee. Your card is charged on your renewal date, as usual.

Step by step

Update your card in 3 steps

Log in to your account

Go to calljaa.com and click the account icon at the top right. Log in with your email and password.

Forgot your password? Click Lost your password? on the login screen to reset it.

The calljaa.com header with the account icon highlighted at the top rightTap to enlarge

Open your subscription

In your account menu, click My Subscription and open your membership. Next to Actions, click Change Payment.

Please don’t click Cancel: that ends your membership.

The My Subscription page with the Change Payment button highlightedTap to enlarge

Enter your card and save

Enter the card holder name, card number, expiry and card code. Tick Save this card for faster checkout, then click Change Payment Method.

You’ll see a confirmation message. That’s it: your membership will renew automatically.

The card form with the save-card checkbox and the Change Payment Method button highlightedTap to enlarge

Don’t miss your renewal date

If your card isn’t updated in time, the automatic charge can’t go through and your membership is put on hold until it’s paid.

Update my card now

Questions

I don’t see the Change Payment button.

Check you’re logged in to the account you used to buy your membership. If it’s still missing, contact Member Services and we’ll help.

Can I use the same card as before?

Yes. Enter it again so our system can save it securely for automatic renewals.

My card was declined.

Check the details, try another Visa or Mastercard, or ask your bank to allow online payments to JAA.

Is this request genuine?

Yes. Only enter card details on www.calljaa.com after logging in. JAA will never ask for your card number by phone, text or email.

Office hours

Mon – Fri, 8:30 a.m. – 5:00 p.m.
7 Central Avenue, Swallowfield, Kingston 5